1. Introduction

Tejwan Healthcare Pvt. Ltd. ("Tejwan", "we", "our", or "us") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website tejwan.store or make a purchase from us. By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Identity Information: Full name, date of birth (if applicable).
• Contact Information: Email address, phone number, WhatsApp number.
• Delivery Information: Shipping address, PIN code, city, state.
• Payment Information: UPI ID, transaction reference number (we do not store card details — payments are processed via secure third-party gateways like PhonePe).
• Order Information: Products purchased, order history, invoice details.
• Device & Usage Information: IP address, browser type, pages visited, time spent on site (collected via cookies).

3. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders and send order confirmations.
• To deliver products to your shipping address.
• To process payments securely via our payment partners.
• To communicate order updates, shipping notifications, and delivery status.
• To handle refund, return, or cancellation requests.
• To resolve disputes and provide customer support.
• To improve our website, products, and services.
• To send promotional offers and updates (only if you have opted in).
• To comply with applicable laws and regulations in India.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Logistics Partners: Delhivery, Shiprocket, India Post — for order delivery purposes only.
• Payment Gateways: PhonePe, Razorpay, or other RBI-compliant payment processors — for secure payment processing.
• Legal Authorities: If required by law, court order, or government regulation.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Payment transactions are secured using SSL encryption and handled by PCI-DSS compliant payment gateways. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You may disable cookies in your browser settings; however, some features of the website may not function correctly without them.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at tejwanhealthcare@gmail.com.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Indian laws (such as the IT Act 2000 and rules thereunder). Order and payment records may be retained for up to 7 years for tax and accounting compliance.

9. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Amendment) Act, 2008. Any disputes shall be subject to the jurisdiction of courts in Delhi, India.

10. Contact Us