1. Return Eligibility

• Return request must be initiated within 7 days of delivery date.
• Product must be 100% unopened — original factory seal completely intact.
• Original packaging, box, labels, and all contents must be included.
• Valid Order ID and proof of purchase must be provided.
• Photos of the sealed product must be submitted at the time of return request.

2. Non-Returnable Items

• Products with broken, removed, or tampered seals — regardless of usage.
• Products that have been used, even partially or once.
• Return requests raised after 7 days of delivery.
• Products damaged due to customer mishandling or improper storage.
• Products without original packaging or missing accessories.
• Items marked "Final Sale" or purchased under special promotional offers.

3. Cancellation Policy

You may cancel your order before it is dispatched for a full refund. Once dispatched, cancellation is not applicable — please initiate a return request after delivery.

• Cancel within 12 hours of placing the order by contacting us directly.
• Refund for cancelled orders will be processed within 3–5 working days.

4. Return Process — Step by Step

5. Refund After Return

Upon successful inspection of the returned product, refunds will be credited to the original payment method (UPI, card, net banking) within 5–7 working days. COD orders will receive a refund via NEFT/IMPS bank transfer.

6. Dispute Resolution

If you are unsatisfied with our return decision, please escalate to our customer support team at tejwanhealthcare@gmail.com. We aim to resolve all disputes within 7 working days. Unresolved disputes shall be subject to the jurisdiction of courts in Delhi, India, as per the Consumer Protection Act, 2019.

7. Contact Customer Support