Legal
Terms & Conditions
Last Updated: April 2025  |  Tejwan Healthcare Pvt. Ltd.  |  India

1. Acceptance of Terms

By accessing our website tejwan.store, placing an order, or using any of our services, you agree to be legally bound by these Terms & Conditions and our associated policies (Refund Policy, Return Policy, Shipping Policy, Privacy Policy). If you do not agree, please do not use our website or services.

2. About Us

Tejwan Healthcare Pvt. Ltd. is a registered business operating from India, selling health and wellness products through its website tejwan.store. For all queries, contact us at tejwanhealthcare@gmail.com or +91 83830 69201.

3. Products & Product Condition

⚠️ Products must be completely unopened and unused at the time of any return, refund, or exchange request. Once a product seal is broken or the product has been used in any manner, it will not be eligible for return or refund under any circumstances.

All product descriptions, images, and information on our website are provided in good faith and are as accurate as possible. We reserve the right to modify product listings, prices, or availability at any time without prior notice.

4. Order Placement & Acceptance

5. Cancellation Policy

Customers may cancel orders before dispatch within 12 hours of placing the order by contacting our support team. Once an order is dispatched, cancellation is not possible. Post-delivery cancellations must follow our Return Policy. Approved cancellation refunds will be processed within 3–5 working days.

6. Pricing & Payment

7. Delivery & Shipping

We offer free shipping across India. Estimated delivery timelines are 3–10 working days depending on your location. We are not responsible for delays caused by courier partners, weather conditions, or other circumstances beyond our control. For full details, see our Shipping Policy.

8. Refund & Return Policy

Refunds and returns are accepted within 7 days of delivery, subject to eligibility criteria. Refunds are processed within 5–7 working days to the original payment method. For complete details, see our Refund Policy and Return Policy.

9. Intellectual Property

All content on this website — including product images, text, logos, trademarks, and branding — is the exclusive property of Tejwan Healthcare Pvt. Ltd. and is protected by applicable intellectual property laws. Unauthorised reproduction or use is strictly prohibited.

10. Limitation of Liability

Tejwan Healthcare Pvt. Ltd. shall not be liable for any indirect, incidental, special, or consequential damages arising from the purchase or use of our products. Our maximum liability to any customer shall not exceed the amount paid for the specific order in question. Individual product results may vary.

11. Dispute Resolution

In the event of any dispute arising from your use of our website or any transaction, please contact our customer support team first at tejwanhealthcare@gmail.com. We are committed to resolving all disputes within 7 working days. If a satisfactory resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of courts in Delhi, India, in accordance with the Consumer Protection Act, 2019 and other applicable Indian laws.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India, including the Consumer Protection Act 2019, the Information Technology Act 2000, and any other applicable legislation. Any legal proceedings shall be conducted in Delhi, India.

13. Amendments

Tejwan Healthcare Pvt. Ltd. reserves the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after any changes constitutes your acceptance of the revised terms.

14. Contact Us

📧 Email: tejwanhealthcare@gmail.com
📞 Phone / WhatsApp: +91 83830 69201
🕐 Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST
📍 Business: Tejwan Healthcare Pvt. Ltd., India